To ensure that we communicate with our customers through their preferred channels, and to enable us to share updates about new products and services, we need to collect different types of information, including personal data. We will always do our utmost to protect our customers' personal information in line with prevailing General Data Protection Regulations.
Should you have any questions regarding this policy, please contact firstname.lastname@example.org or by using our online contact form.
Privacy notice and policy
Our postal address is: Badlands Records, 11 St Georges Place, Cheltenham, GL50 3LA
We can be reached online or phone +44 (0)1242246242.
Our appointed Data Controller is Mike Ward who can be contacted via email@example.com, the above address, phone number, or via by our contact form
The statement below explains how we collect and use the information which you give us.
Our aim is to safeguard your privacy whilst providing a personalised and valuable experience. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our customers.
Our commitment to you:
All the data that we use is held in accordance with the requirements laid out in current data protection legislation. If you have any requests concerning your personal information or any questions about how we manage our data, please contact our Data Protection Officer. Rest assured - you won’t be charged for asking for this information.
Ways in which we use your personal information
In some areas of our website and other communications, we ask you to provide personal information that will enable us to enhance your site visit or contact you with information you request or that may be of interest to you, e.g. when you subscribe to our emails. We also collect your details when you email or call us with an enquiry or complaint so we can respond effectively to you. We also collect information about the things you do on the website. This includes personal information such as your name, postal address, phone number and email address.
We may analyse the personal information you provide and may make use of additional information sources to help us build a better profile of you. This helps us to understand you better, to improve the service we’re able to provide and to make sure our communications to you are as relevant as possible. We may also use your personal information to detect and reduce fraud risk, helping to keep you, and us, as safe as we can.
We keep your personal information only for as long as required for the purposes for which it’s supplied. Where your information is no longer required, we will always make sure it is disposed of in a safe and secure manner.
We will only ever use your data in line with our commitments to you. Should you have any concerns about this, please contact our Data Protection Officer.
We will only ever contact you directly using the methods for which you have given your clear consent.
If you’d prefer we did things differently – or even stop contacting you entirely – our communications will always provide you with the option to ‘unsubscribe’ from future communications or change your preferences.
Our aim is to give you complete control over how we use your personal data that you share with us. You can always contact our Customer Services team on 01242246242, use our online contact form or email us at firstname.lastname@example.org.
The basis on which we hold and process your personal data
To be compliant with the new Data Protection Act 2018, we need to have a legal basis under which we may hold and process your data. Having completed the relevant assessments, we are using ‘consent’ as our legal basis for processing data (for the purpose of e.g. telemarketing or email updates).
Keeping your details up to date
The accuracy of your information is important to us. If any of your information that we hold is out of date, inaccurate or changes in any way, please contact our Customer Services team on 01242246242, use our online contact form or email us at email@example.com.
We know how much trust you place in us when you share your personal data. Because of that we place great importance on the security of your personal information and will always take appropriate precautions to protect it. This applies both to the physical security of the data that we hold, and the high level of digital security features that we use.
This website and the "checkout" pages on our online shop use industry standard software protection for secure financial transactions. Your personal information such as your credit card number, name, and address, is securely encrypted so that it cannot be read as the information travels over the Internet. While on a secure page, the lock icon on Web browsers such as Firefox and Chrome becomes locked to indicate this. We never hold your credit card details on our website. For orders and pre-orders placed by telephone we will store relevant data securely for the time required to process the order.
Even with all these precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk.
We take care to protect your personal information. We take steps to ensure that access to personal information is restricted to our workers who need it and that all those who handle personal information are fully trained and kept up-to-date on our data management, security and privacy practices. Our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected.
As part of our security measures, every time our website is accessed, we record the date, time and the IP address used. In some circumstances this may mean that record is linked to the personal data you have shared. Sometimes the device used to access the website (e.g. a mobile phone, tablet, laptop) may provide us with further information, such as the device and operating system. Using this information helps us to improve our site performance for example by understanding the times of day and days of week at which we see peak traffic, and to assess the popularity of different areas of the site.
Internet-based transfers and processing
The Internet works as a global environment. This means that using it to collect and process personal data often involves the international transmission of data, and on occasions processing of personal data by third parties (including social media companies) outside the European Economic Area.
Although this may happen, you can be reassured that the data will always be held securely and in line with the requirements of UK data protection legislation. However, we want you to be aware that by communicating electronically with us, you understand and agree to our processing of personal data in this way. If you do not agree to your personal data being processed by social media companies, please contact our Customer Services team on 01242246242, use our online contact form or email us at firstname.lastname@example.org.
Access to your personal information
Under the General Data Protection Regulation, you have the right to request and be sent:
You can make a request by post or via our Customer Services team on 01242246232, our online contact form or email at email@example.com. We will take steps to confirm your identity before releasing any information to you. We will not charge you for providing the information that you request. We will respond to your request within one calendar month of the request, unless there are exceptional circumstances.
Your rights and acceptance of this policy
Any personal information submitted via our websites is treated in accordance with current UK data protection legislation (from May 25 2018, we will be working in accordance with the Data Protection Act 2018).
You have the right to object to:
To find out more about your entitlements under the current and future data protection legislation, visit the Information Commissioner's website .
The protection of minors is very important to us, so we won’t actively seek opportunities to collect personal information from under-18s.
Minors should always ask a parent or guardian for permission before sending personal information to anyone online.
We will hold your personal information on our systems for as long as is appropriate for the reason you have consented to, or in order for us to meet our legal obligations.
You may, at any time, request to have your personal data erased from our records and systems. If you ask for your personal information to be deleted we will manage your request in a transparent way, and in line with our data retention policy. We may, however, retain a secure anonymised record for research and analytical purposes.
We will periodically review the data we hold to ensure it is held in line with consent of the person who shared it with us.
Whilst we will take all reasonable steps to protect and secure your personal data, we cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by the public. We will not be liable to you or anyone else for any loss relating to any email message sent by you to us or by us to you.
Like many organisations, we can estimate how many customers open our emails by counting how many have downloaded the images in them or have clicked the links in our emails. By keeping track of which emails our customers open and click, we can find out what content is popular, and therefore send more relevant content. This feedback helps us to improve our emails for the future.
This policy was last revised 15/05/2018 and governed by the laws of England, Wales and Northern Ireland.